bb45 Privacy Policy — Your Data, Our Responsibility

This Privacy Policy describes how bb45 ("we", "us", "our") collects, processes, stores, and protects the personal data of individuals ("you", "your", "the player") who register for or use the bb45 online casino and sports betting platform, accessible at https://bb45.io.

bb45 is committed to handling all personal data with integrity, transparency, and care. We recognise that the players who use our platform — across Bangladesh, including in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and Barisal — entrust us with sensitive personal and financial information. That trust is not taken lightly.

This policy applies to all personal data we collect through the bb45 website, mobile-optimised platform, customer support channels, and any related communications. It does not apply to third-party websites or services that may be linked from bb45 content, which are governed by their own separate privacy policies.

The effective date of this version of the Privacy Policy is 1 January 2026. Any material changes to this policy will be communicated to registered players via the email address held on their account prior to the changes taking effect.

bb45 collects the following categories of personal data, depending on how you interact with the platform:

• Full legal name
• Date of birth (required to verify the 21+ age restriction)
• Email address
• Mobile phone number
• Residential address (city, district, division)
• Username and encrypted password

• National Identity Card (NID) number and a copy of the NID document
• Passport number and a copy of the passport (where NID is unavailable)
• Proof of address documentation (utility bill, bank statement)
• Source of funds documentation (where requested for high-value accounts)

• Payment method identifiers (e.g., bKash account number, Nagad mobile number, Rocket number, Upay number, masked Visa/Mastercard number)
• Deposit and withdrawal amounts, dates, and transaction reference numbers
• Account balance history
• Bonus and promotional credit activity

• Games played, bets placed, and outcomes
• Wagering history across sports betting (including cricket BPL and T20 markets), slot games, live casino, and other game categories
• Session duration and frequency metrics
• Responsible gaming tool usage (deposit limits, self-exclusion events)

• IP address and approximate geolocation (country/city level)
• Device type, operating system, and browser version
• Session timestamps and login history
• Cookies and similar tracking identifiers (see Section 7)

• Contents of support chat conversations and email correspondence
• Complaint and dispute records
• Marketing preference settings and opt-in/opt-out history

bb45 collects personal data through the following channels and mechanisms:

bb45 does not purchase or obtain personal data from third-party data brokers for profiling or marketing purposes. All data collected originates from your direct interactions with the platform or from our licensed technical and compliance service providers.

bb45 uses personal data for the following documented purposes:

• Account creation and management: To register your account, verify your identity and age, maintain your profile, and enable you to log in securely.
• Service delivery: To process deposits and withdrawals, settle bets, award bonuses, and provide uninterrupted access to all bb45 gaming and betting products.
• KYC and compliance: To fulfil identity verification obligations, conduct age verification in accordance with our 21+ policy, and comply with applicable anti-money laundering requirements.
• Fraud prevention and platform security: To detect and investigate suspicious activity, prevent duplicate account creation, identify bonus abuse, and protect the integrity of the platform and the broader player community.
• Responsible gaming: To monitor gameplay patterns that may indicate problem gambling behaviour, to deliver and enforce the responsible gaming tools you activate (deposit limits, cooling-off periods, self-exclusion), and to fulfil our duty of care to players.
• Customer support: To respond to your enquiries, resolve complaints, and provide technical assistance via live chat and email.
• Marketing communications (opted-in players only): To send promotional offers, bonus alerts, tournament invitations, and seasonal campaign notifications (such as Eid, Pohela Boishakh, or BPL season promotions) to players who have opted in to receive marketing communications. You may withdraw this consent at any time.
• Platform improvement and analytics: To analyse aggregated, anonymised usage patterns in order to improve the platform's features, game selection, and overall user experience.
• Legal and regulatory compliance: To maintain records required by law, respond to lawful requests from regulatory or law enforcement authorities, and defend legal claims.

bb45 processes personal data on the following lawful bases, depending on the specific processing activity:

Where bb45 relies on legitimate interests as the legal basis for processing, we conduct and document a balancing test to ensure that our interests do not override the fundamental rights and freedoms of the players whose data is being processed.

bb45 does not sell, rent, or trade your personal data to any third party for commercial gain. Your data may be shared only in the following limited and controlled circumstances:

bb45 engages specialist third-party service providers who process personal data on our behalf and under our documented instruction. These include:

• Payment processors: bKash, Nagad, Rocket, Upay, and card payment gateway operators, solely for the purpose of processing your financial transactions.
• KYC and identity verification providers: Licensed third-party services used to verify your identity and age in compliance with our responsible gaming obligations.
• Fraud prevention and risk analytics providers: Integrated platforms that help bb45 identify suspicious activity, bot behaviour, and account abuse patterns.
• Customer support platform providers: Software infrastructure used to deliver and manage live chat and email support communications.
• Game content studios: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive the minimum session data required to deliver their games within the bb45 platform. These studios operate under their own data protection frameworks and applicable licensing regulations.

All third-party service providers are required to maintain appropriate security measures, to process data only for the agreed purpose, and to comply with applicable data protection obligations under their respective contractual arrangements with bb45.

bb45 may disclose personal data to competent regulatory bodies, law enforcement agencies, courts, or other official authorities where we are required to do so by applicable law, court order, or binding regulatory direction. Where lawfully permitted to do so, bb45 will notify the affected player of any such disclosure.

In the event of a merger, acquisition, reorganisation, or sale of all or substantially all of the assets of bb45's operating entity, personal data held by bb45 may form part of the transferred assets. Players will be notified of any such transfer and of any material change to the privacy arrangements that may result from it, via the email address registered on their account.

bb45 uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, analyse usage patterns, and — where you have consented — deliver relevant promotional content. The following categories of cookies are used:

You can manage your cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies may impair the functionality of the bb45 platform and prevent you from logging in or completing transactions.

bb45 does not use cookies to collect sensitive personal data or to track your activity on third-party websites unrelated to the bb45 platform.

bb45 retains personal data only for as long as is necessary for the purposes outlined in this Privacy Policy, or as required by applicable legal and regulatory obligations. The following retention schedule applies as a general guide:

Where bb45 is required to retain data beyond these periods by a court order, regulatory direction, or active legal proceeding, the data will be preserved for the duration of that requirement only. Once the retention period expires, data is securely deleted from active systems and, where applicable, from backup archives.

bb45 implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include, but are not limited to:

• Transport Layer Security (TLS/SSL): All data transmitted between your device and the bb45 platform is encrypted using current TLS protocols. The bb45 website is served exclusively over HTTPS.
• AES-256 encryption at rest: Sensitive stored data — including payment identifiers and KYC documents — is encrypted at rest using AES-256 or equivalent standards.
• Access controls: Access to personal data within bb45's internal systems is restricted on a need-to-know basis. Staff accessing sensitive player data are subject to background screening and ongoing training in data handling procedures.
• Two-factor authentication (2FA): Available to all registered players as an additional layer of account security. Internal administrative systems require 2FA for all access.
• Intrusion detection and monitoring: bb45's platform infrastructure is monitored continuously for anomalous activity, potential breaches, and security incidents.
• Penetration testing: bb45 conducts periodic security assessments and penetration tests to identify and remediate vulnerabilities before they can be exploited.
• Data breach response: In the event of a confirmed personal data breach that poses a risk to your rights and freedoms, bb45 will notify affected players as promptly as is operationally feasible, and will take immediate steps to contain and remediate the breach.

As a registered bb45 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] (plain text — not a clickable link) or via live chat. We will respond within a reasonable timeframe, and in any event within thirty (30) days of receiving a verified request.

• Right to access: You may request a copy of the personal data bb45 holds about you, along with information about how it is used and with whom it has been shared.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to erasure ("right to be forgotten"): You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you have withdrawn consent and no other legal basis applies. Note that certain data — including KYC records and financial transaction history — may be retained beyond an erasure request where legally required.
• Right to restriction of processing: You may request that bb45 restrict the processing of your personal data in certain circumstances, such as while a dispute about its accuracy is being resolved.
• Right to data portability: Where processing is based on your consent or contractual necessity and is carried out by automated means, you may request a structured, machine-readable copy of your personal data for transfer to another data controller.
• Right to object: You may object to the processing of your personal data where that processing is based on legitimate interests, including profiling for marketing purposes. You may withdraw marketing consent at any time via your account settings or by contacting support.
• Right not to be subject to automated decisions: bb45 may use automated processing to detect fraud and bonus abuse. Where such processing produces a decision that significantly affects your account, you have the right to request human review of that decision.

bb45 will not charge a fee for exercising any of the above rights in ordinary circumstances. bb45 may require identity verification before fulfilling a data rights request to ensure that data is not disclosed to an unauthorised party.

The bb45 platform is strictly for adults aged 21 years and older. bb45 does not knowingly collect, store, or process personal data from individuals under the age of 21. Age verification is a mandatory step in the account registration process, and bb45 reserves the right to request documentary evidence of age at any point.

If bb45 discovers or has reasonable grounds to believe that an account is held by or on behalf of an individual under 21, that account will be suspended immediately. Any funds held in the account will be reviewed in accordance with our Terms & Conditions, and the matter will be handled in line with our responsible gaming obligations .

If you have reason to believe that a minor has registered an account on bb45 or is using the platform, please report this to our support team immediately at [email protected] so that appropriate action can be taken without delay.

The bb45 platform may, from time to time, contain references to or integrations with third-party game content studios and payment service providers. While bb45 takes reasonable care in selecting reputable partners, we are not responsible for the privacy practices or data handling policies of any third-party service. Each provider — including game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, and payment partners such as bKash, Nagad, Rocket, and Upay — operates under its own privacy framework.

bb45 recommends that players review the privacy policies of any third-party service they interact with directly. The bb45 Privacy Policy applies solely to data processed directly by bb45 and its authorised data processors acting under bb45's instruction.

bb45 reserves the right to update or amend this Privacy Policy at any time. Updates may be made in response to changes in applicable law, changes to our business operations, new platform features that involve data processing, or guidance issued by relevant regulatory authorities.

Where any change is material — meaning it significantly affects the way bb45 processes your personal data or alters your rights — we will notify registered players by email to the address held on their account at least fourteen (14) days before the change takes effect. Non-material clarifications and administrative updates may be published without advance notice.

The version date displayed at the top of this policy will be updated each time a revision is published. We encourage players to review the Privacy Policy periodically to stay informed of how bb45 protects their data. Continued use of the bb45 platform following a notified update constitutes acceptance of the revised policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bb45 handles your personal data, please reach out to our support team through any of the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly through the bb45 platform — Bangladesh Standard Time (UTC+6)

When contacting us about a data rights request, please include your registered username and the email address associated with your bb45 account so that we can verify your identity and respond efficiently. bb45 will not process data rights requests submitted from an email address that does not match the one registered on the account in question, unless accompanied by satisfactory identity verification.

bb45 aims to acknowledge all privacy-related enquiries within two (2) business days and to resolve substantive requests within thirty (30) calendar days of receipt of a verified request. Where a request is particularly complex, we will notify you of any extension to this timeline and the reasons for it.